Posted by Barry Rafkind a 10:27 am on September 13, 2009
About a month ago, on Aug 16th, I submitted a 311 service request through the new SeeClickFix tool to repair a loose utility wire tied to the fence at Hodgkins-Curtin Park along Simpson Ave (see photo below). After an initial flurry of promises from a Somerville 311 rep to have the issue fixed asap, it was ignored. Today the wire is still there, menacing passers-by and testifying to the failure of the 311 system.…
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Posted in 311 Requests, Public Health & Safety | 6 Comments »
Posted by Barry Rafkind a 10:07 am on August 26, 2009
to Jaclyn Rossetti <JRossetti(at)somervillema.gov>
cc Thomas Champion <TChampion(at)somervillema.gov>,
John Gannon <JGannon(at)somervillema.gov>
date Wed, Aug 26, 2009 at 9:16 AM
subject Public Records Request : 311 Service Requests
Dear Public Information Officer Jackie Rossetti, (cc Thomas Champion, Exec Dir of Communications and John Gannon, City Solicitor)
In the public interest and per MA public…
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Posted in 311 Requests, Public Records / FOIA Requests, Special | No Comments »
Posted by Barry Rafkind a 12:22 am on August 18, 2009
The SeeClickFix tool on the Globe’s local Somerville website allows anyone to report and track 311 service requests on a map of the city. You can even include a photo of the problem. All reported requests are visible to everyone, so it’s easy to view what others have submitted and add your support to those that you care about.…
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Posted in 311 Requests | No Comments »
Posted by Barry Rafkind a 9:17 am on August 17, 2009
I just submitted the following query through ResiStat’s public Q/A tool called SomerBlog:
What types of information are stored with each 311 request? (e.g. request, date + time of request / resolution, service location, requester’s name, address, and phone, language, ethnicity, gender, etc…) Which parameters are required and which are optional? How long…
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Posted in 311 Requests, Public Records / FOIA Requests | No Comments »
