311 Requests

Before the emergence of Coffee Parties, we saw, locally, the advent of Somervillevoices.org, a courageous and worthy experiment in a 21st Century democratic, community- controlled public media forum, and of the much heralded, government- built Resistat program…

About a month ago, on Aug 16th, I submitted a 311 service request through the new SeeClickFix tool to repair a loose utility wire tied to the fence at Hodgkins-Curtin Park along Simpson Ave (see photo below). After an initial flurry of promises from a Somerville 311 rep to have the issue fixed asap, it [...]

to Jaclyn Rossetti <JRossetti(at)somervillema.gov>
cc Thomas Champion <TChampion(at)somervillema.gov>,
John Gannon <JGannon(at)somervillema.gov>
date Wed, Aug 26, 2009 at 9:16 AM
subject Public Records Request : 311 Service Requests
Dear Public Information Officer Jackie Rossetti, (cc Thomas Champion, Exec Dir of Communications and John Gannon, City Solicitor)
In the public interest and per MA public records law M.G.L. Chapter 66: Section 10, which states that
“A custodian of [...]

The SeeClickFix tool on the Globe’s local Somerville website allows anyone to report and track 311 service requests on a map of the city.  You can even include a photo of the problem. All reported requests are visible to everyone, so it’s easy to view what others have submitted and add your support to those [...]

I just submitted the following query through ResiStat’s public Q/A tool called SomerBlog:
What types of information are stored with each 311 request? (e.g. request, date + time of request / resolution, service location, requester’s name, address, and phone, language, ethnicity, gender, etc…) Which parameters are required and which are optional? How long is the data [...]