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Why @311Somerville Does Not Track Loose Utility Wire Calls

Posted by a 11:24 pm on March 25, 2012

Here’s what I’ve learned so far via the following Twitter conversation (in chronological order):…


Posted in 311 Requests, Government Reform, Public Health & Safety | 2 Comments »

Are City’s Senior Centers Fully Accessible?

Posted by a 12:36 pm on March 5, 2012

The following letter was submitted to the resistat blog on 3/5/2012 after its writer read David Dahlbacka’s announcement of upcoming HUD Plan hearing:…


Posted in 311 Requests, Accessibility, All Ages, Announcements, Civic Action, Civil and Human Rights, Politics, Seniors | 1 Comment »

Curtatone Administration Not as Transparent and Open as Promised

Posted by a 1:26 am on July 28, 2011

As the following examples indicate, the Curtatone administration routinely ignores, delays, or over-charges for data sought under the state’s public records law, in contrast to what the Mayor calls an “open, transparent and efficient government”.…


Posted in 311 Requests, Government Reform, Investigative Reports, Public Records / FOIA Requests | 5 Comments »

Towing Company Profiting from Public Land Use?

Posted by a 6:19 pm on January 21, 2011

Happy snow emergency! Do you know where your towing dollars go?


Posted in 311 Requests, Beat Reporter, Consumer Money Saving, Environment and Open Space, Government Reform, Investigative Reports, Politics, Teele Square, Traffic & Parking, Ward 7 | 40 Comments »

How Many City Departments Does it Take to Change a Light Bulb, or Coffee and Accountability

Posted by a 8:15 pm on April 22, 2010

Before the emergence of Coffee Parties, we saw, locally, the advent of, a courageous and worthy experiment in a 21st Century democratic, community- controlled public media forum, and of the much heralded, government- built Resistat program…


Posted in 311 Requests, Civic Action, Davis Square, Pedestrians, Politics, Public Health & Safety, Traffic & Parking | No Comments »

SeeClickFix or SeeClickIgnore? How effective is Somerville 311?

Posted by a 10:27 am on September 13, 2009

About a month ago, on Aug 16th, I submitted a 311 service request through the new SeeClickFix tool to repair a loose utility wire tied to the fence at Hodgkins-Curtin Park along Simpson Ave (see photo below). After an initial flurry of promises from a Somerville 311 rep to have the issue fixed asap, it was ignored. Today the wire is still there, menacing passers-by and testifying to the failure of the 311 system.…


Posted in 311 Requests, Public Health & Safety | 6 Comments »

Public Records Request : 311 Service Requests

Posted by a 10:07 am on August 26, 2009

to Jaclyn Rossetti <JRossetti(at)>
cc Thomas Champion <TChampion(at)>,
John Gannon <JGannon(at)>
date Wed, Aug 26, 2009 at 9:16 AM
subject Public Records Request : 311 Service Requests

Dear Public Information Officer Jackie Rossetti, (cc…


Posted in 311 Requests, Public Records / FOIA Requests, Special | No Comments »

Tracking 311 Service Requests on a Map

Posted by a 12:22 am on August 18, 2009

See a problem, report a problem

The SeeClickFix tool on the Globe’s local Somerville website allows anyone to report and track 311 service requests on a map of the city.  You can even include a photo of the problem. All reported requests are visible to everyone, so it’s easy to view what others have submitted and add your support to those that you care about.…


Posted in 311 Requests | No Comments »

ResiStat Request for 311 Information

Posted by a 9:17 am on August 17, 2009

I just submitted the following query through ResiStat’s public Q/A tool called SomerBlog:
What types of information are stored with each 311 request? (e.g. request, date + time of request / resolution, service…


Posted in 311 Requests, Public Records / FOIA Requests | No Comments »